Privacy Policy

Effective Date: 9th June 2025

At SoulShine Counselling, your privacy, confidentiality, and trust are deeply respected. This policy explains how your personal information is collected, used, stored, and protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). It applies to all personal data collected through our website, booking systems, and during the delivery of online counselling services.

Information We Collect

SoulShine Counselling only collects personal and sensitive information when it is necessary to provide safe and effective mental health support. This may include:

  • Your name and contact information

  • Date of birth

  • Information about your emotional wellbeing, mental health history, or relevant background

  • Notes taken during or after therapy sessions

Information may be collected through email or phone communication, online enquiry forms, secure client intake platforms, and during your counselling sessions.

How We Use Your Information

The information you share is used to:

  • Provide personalised online counselling services

  • Schedule and manage appointments

  • Communicate important updates

  • Maintain accurate, confidential client records

  • Fulfil legal, ethical, and professional responsibilities

Your personal information will never be shared with others without your permission, unless one of the following exceptions applies:

  • There is a serious and immediate risk to your safety or the safety of someone else

  • A child is at risk of abuse, neglect, or harm

  • Disclosure is required by law or court order

How We Store and Protect Your Information

All personal information is stored securely and handled with care.

  • Digital files are encrypted and password protected

  • Paper records (when used) are kept in locked storage

  • Access to client information is restricted to authorised personnel only

All online counselling sessions are conducted using secure, privacy-compliant video platforms to protect your confidentiality and safety.

Limits to Confidentiality

Counselling is a confidential process, but there are important legal and ethical limits. Your information may be disclosed without your consent if:

  • There is an immediate risk of harm to you or someone else

  • A child is at risk of abuse or neglect

  • Disclosure is legally required

These limits will be discussed with you clearly during your first session.

Use of Third-Party Services

SoulShine Counselling may use trusted third-party platforms to manage bookings, payments, and online communication . These platforms may collect some personal data in line with their own privacy policies. We only use third-party services with strong data security and privacy practices.

Contact

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact:

SoulShine Counselling
Email: info@soulshinecounselling.com.au
Phone: +61-493 383 998