Terms of Service & Practice Policy
Effective Date: 9 June 2025
At SoulShine Counselling, I am committed to delivering online counselling for women that is rooted in care, integrity, and clear communication. The following terms outline how services are provided and managed to support a respectful, safe, and transparent therapeutic relationship.
Session Duration and Frequency
All online counselling sessions are 60 minutes in length and delivered via a secure, privacy-compliant video platform. The frequency and duration of therapy are guided by your individual needs. You are encouraged to choose what best supports your emotional wellbeing, including when to begin, pause, or conclude therapy.
Intake and Informed Consent
Your first session includes a structured intake process where we explore your concerns, background, and counselling goals. This collaborative start helps create a safe, supportive foundation for ongoing trauma-informed counselling.
By attending your first session, you are providing informed consent to engage in therapy and agree to the terms outlined in this policy.
Fees and Payment Terms
Session fee: $135 AUD per 60-minute session
Payment is due at the time of booking and is processed securely online.
Advance payment confirms your appointment and supports the smooth and reliable operation of this client-centred counselling service. Thank you for supporting a practice built on reliability and care.
Billing and Medicare Eligibility
SoulShine Counselling operates as a private counselling service. At this time, sessions are not eligible for Medicare rebates. Fees are payable in full at the time of booking, and no claims can be made through the Medicare system. If you are seeking a service eligible for rebates under a Mental Health Care Plan, you may wish to speak with your GP about referral options.
Rescheduling and Cancellation Policy
You may reschedule or cancel an appointment at no charge with at least 24 hours’ notice.
Changes with less than 24 hours’ notice or missed sessions will incur the full session fee, and no refunds will be issued. This helps maintain fairness and ensures availability is managed responsibly for all clients.
Confidentiality and Privacy
All information shared in counselling is treated with strict confidentiality and care. Limits to confidentiality apply only in situations involving legal or ethical responsibilities — for example, if there is a serious risk of harm or child protection concerns.
Session records are securely stored and handled in compliance with the Australian Privacy Principles. For more details, please refer to the Privacy Policy on this website.
Concluding or Transitioning Counselling
You are free to end therapy at any time if you feel your needs have been met. If at any point I believe your wellbeing may be better supported by another practitioner or service, we will discuss this openly.
When counselling concludes, you will be offered appropriate referrals and support options to help you transition in a way that feels right for you.
Scope of Services and Limitations
SoulShine Counselling is dedicated to providing a safe, supportive space for emotional wellbeing, personal growth, and healing. While counselling may support your insights and coping strategies, it is important to note that this service does not include the provision of court reports, assessments for legal purposes, or medico-legal letters. If you require documentation for legal or court proceedings, you are encouraged to seek assistance from a service provider whose scope of practice includes these functions.
Communication Outside Sessions
For administrative matters (e.g., rescheduling), you are welcome to contact me via text or email. Please note that therapeutic support is only available during scheduled sessions.
If you are experiencing a mental health crisis or require immediate support, contact 000 or Lifeline on 13 11 14.
If you have questions about these terms or need clarification, please don’t hesitate to reach out. These policies are designed to support safe, ethical, and professional online counselling services for every client who engages with SoulShine.
SoulShine Counselling
Email: info@soulshinecounselling.com.au
Phone: +61-493 383 998