Privacy Policy

Effective Date: 9th June 2025

At SoulShine Counselling, your privacy and confidentiality are treated with care and respect. Personal information is collected, used, stored, and protected in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Information We Collect

Personal information is collected only when it is necessary to provide counselling services. This may include:

  • Your name and contact details

  • Date of birth

  • Emergency contact details

  • Information about your wellbeing, experiences, or relevant background

  • Notes taken during or after counselling sessions

Information may be collected through email or phone communication, online enquiry forms, secure intake forms, and during counselling sessions.

How We Use Your Information

The information you share is used to:

  • Provide counselling services

  • Manage appointments and communication

  • Maintain confidential client records

  • Meet professional, ethical, and legal responsibilities

Your personal information will not be shared without your permission, except in limited circumstances such as:

  • If there is a serious risk of harm to you or someone else

  • If a child may be at risk of harm or neglect

  • If disclosure is required by law or a court order

Information Storage and Security

Your information is stored securely and handled with care.

  • Digital records are password protected and securely stored

  • Paper records (if used) are kept in locked storage

  • Access to client information is restricted

Online counselling sessions are conducted using secure video platforms to help protect your privacy.

Record Retention

Counselling records are kept securely in accordance with professional and legal requirements.

Records for adult clients are generally retained for at least 7 years after the last counselling session.

After this period, records are securely destroyed..

Third-Party Services

Trusted third-party platforms may be used to manage bookings, payments, or online communication. These services may collect some personal information in line with their own privacy policies.

Only platforms with appropriate privacy and security practices are used.

Questions?

If you have any questions about this Privacy Policy or how your personal information is handled, please feel free to get in touch.

SoulShine Counselling
Email: info@soulshinecounselling.com.au
Phone: +61-493 383 998